Get to know our Privacy Policies

Learn about our privacy practices and find the policy you’re looking for, or go directly to our summary, or go directly to information about your state privacy rights.We update our privacy policies when we introduce new products, services or practices and when we think that providing additional detail will help clarify our practices. Our “recent changes” page describes the newest changes.

You have choices about how your information is used

Our privacy policies explain how you can make these choices.

Your privacy is important to us:

We committed to protecting your privacy.We deliver the promise of the digital world to our customers. Our services transform how people, businesses and things connect with each other. We know that we have a responsibility to protect the privacy of your information and our goal is to earn your trust through the privacy decisions we make each day.We provide you with clear and transparent notice about the information we collect and how we use it. And, unless the data we collect is necessary to deliver and maintain the best services and experiences with us, we provide you with choices about how we use your information.You can read about our privacy practices in our full Privacy Policy. Our privacy center will guide you to useful information about different privacy-related topics, quick answers to immediate questions about our privacy practices, information about additional privacy practices that apply to the specific our support and services you use and information about our affiliate companies’ privacy policies.

Here’s a summary of our Privacy Policy:

We are committed to strong and meaningful privacy protections. Our Privacy Policy details the information we collect, how we use and share it, and the choices you have about certain uses and sharing of information we have about you. We’ve summarized key elements of the policy here for your convenience.

What information does We collect?

We collect information you provide to us, about your use of our products and services and about your interactions with us. We also collect information about how our network and your devices are working, including the location of your wireless devices. We also obtain information about you from other companies, such as credit, demographic and interest information.

How does we use information?

We use information to provide you with services and enhance your experiences with us. This includes delivering and maintaining your products, services, and your account and billing records; developing new products and services; personalizing your experiences; and delivering marketing offers to you.

Do we allow other companies to use information about you?

We have optional programs that allow Verizon and third parties to show you advertisements that are more personalized and useful to you or to help third parties verify your identity. Another program develops insights by analyzing de-identified customer information and reporting on aggregate behaviors.

What choices do you have about uses of your information?

You have choices about how we reach you with marketing and whether certain types of information may be shared within us for marketing purposes. You also have choices about whether your information may be used for our advertising and insights programs, for verification purposes, and for certain uses of device information where applicable. You also have a choice about whether our websites and apps may share information for certain targeted advertising purposes.

How do we protect your information & how do we update your account details?

We have a variety of safeguards in place to help protect your information against unauthorized access, use or disclosure. You can also access and update information we have about you and delete certain information we have.

Do you have specific rights under privacy laws in the United States?

You may have additional rights under the Cable Act and state laws, including California, Colorado, Connecticut, Maine, Nevada, Utah and Virginia privacy laws.

How do we learn about changes to this privacy policy?

We periodically update our privacy policy. We provide a brief summary of these updates when we make them. If we change the way we use or disclose information that identifies you in a way that is materially different from what was stated in our privacy policy at the time the information was collected, you will be given an opportunity to update your choices about the new use or disclosure.

Contact us with any questions or concerns related to privacy.

Other disclosures: We may share your personal data with your consent or to comply with laws or other legal processes.

Sale of Personal Data: We do not sell, rent, or loan your personal data to third parties for money. However, subject to your privacy choices, we may share your data (Identifiers, Internet or Network Activity Data, and Geo-location Information sections of the above chart) to social media platforms, analytics providers, and advertising companies, and this may be treated as a “sale” under certain laws. See the How Can You Control Your Data section of this Policy for more detail on your privacy choices.

Data Retention: We keep your data for as long as we need to in order to provide you Services and to comply with our business and legal obligations. To work out how long we need to keep your data, we consider the amount of data, the type of data, the risks that unintended use or disclosure could bring, and whether we can do what we need to by using less data, and other legal reasons. When we no longer need your data for our stated purposes, we securely delete it.

Collection of Data from Children: We recognize the importance of protecting the privacy and safety of children. Our Services are not directed towards children. We do not knowingly collect data about children under the age of 16 or minors otherwise defined in local law or regulation without verifiable parental consent. If we learn that someone under 16 has given us their data, we will use reasonable efforts to remove that data from our databases.

What data do we collect?

When you use our Services, we collect and use data.

We collect this data in four main ways:

You give us data when using our Services (such as your name or email).
Data is collected automatically as you use our Services (such as your IP address).
We obtain data from other parties to help run our Services.
We use or combine the data we get to infer things about you (such as, what appears to interest you).

We collect the data needed for our legitimate purposes.

How do we use your data?

We use your data to serve you and operate our business.

Depending on the Services you use and the choices you make, we will use your data to:

Provide our Services and carry out your requests.

Improve and promote the Services of us and others.

Operate and secure our business.

See below for more detail.

LESS

Providing our Service and carrying out your requests.

When providing our Services we may use your data (as applicable):
To register and secure your account.
To receive and respond to calls and messages from you.
To check your identity and eligibility for our Services.
To help you get the best pricing and products we have.
To direct you to the websites of our partners.
To process transactions between you and us, or our partners.
To personalize the Service you get.
To keep your data updated with the best information we have.
To provide customer service and support.
To complete data rights requests you have made.
To enable you to use social sharing tools.
To track sales and get paid by our partners.

Improving and promoting the Services of us and others.

To help improve and promote our Services, and the Services of our partners, we may use your data:
To carry out analysis and market research.
To help present our Services clearly and in the most effective way.
To run sweepstakes and surveys.
To help us and our partners create better products for you.
To process any rewards we may offer to you.
To send updates and Service messages about your products and services.
To let you know about our services and promotions by email, social media (e.g., Facebook), and using push notifications (where you agree).
To let you know about the Services of other Red Ventures’ brands.
To build, train, and augment models which help us understand your likely interests and those of other consumers.
To target advertising to you, on this and other websites, based on data we have collected or created.
To help us understand if and how our and others marketing works.

Please note: We do not use profiling in a way that could have legal or similar effects.

Operating our business.

In the course of running our business we may use your data:

To conduct tasks necessary for running our Services and business.
To help secure our business and prevent fraud.
To create reports for internal or external purposes.
To comply with legitimate legal requests.
To audit our business and processes.
To protect the interests of our business, and those of our partners.

For other purposes not described in this Privacy Policy that you consent to (from time to time) and as otherwise permitted by law.

When do we share data with others?

To offer our Services and run our business, we must share some data.

We may share data with third parties to provide our Services. For example, with the partners whose products you have selected.

We may share data with third parties whose services we use to run our business. For example, we pay for a third party to host our databases for us.

We may share data with third parties to comply with the law and defend our interests, and those of our partners. For example, we share data with lawyers, external advisors, and other professionals.

See below for more detail.

LESS

Red Ventures’ brands: We may share the data collected within the Red Ventures’ group. This helps us keep your data safe and stored efficiently. Our other brands may use this data to provide Services you ask for, to suggest our other Services, and show you adverts based on your interests (that we have learned from all the data we collected).

We might also share your data with third parties when:

Buying and selling assets: Sometimes we may need to share your data with a party that wants to buy our company or an asset that we own, or when we buy the assets of others. Before we do this we will make sure we appropriately safeguard your data.

Client businesses: When we collect data on behalf of our clients, we will share your data with them.

Service Providers: We may share your data with parties whose services we use to run our business. Where we use these third party services, our providers are not allowed to use our data for their own purposes.

Partner Promotions: We may offer contests, sweepstakes, or other events with third party partners. If you enter one of these, your data will be shared with the third party. Please note that they will have their own rules for using your data and you should read their policies.

Audience Measurement: We may share your data with companies who help us to learn about who is using our Services, and how they are used.

Watching videos: With appropriate consent, we might share data about what videos you watch with other companies, like advertisers or social media sites, but only if it’s allowed by the law.

Ads and marketing: With your permission (as needed), we might share data with companies that show ads, like Google, Live Ramp, The Trade Desk, and Facebook. This helps us to show you ads that match your interests. We also help other people advertise their products, so you might see their messages on our sites or other places online.

Legal requirement: We may share your data with others, if we believe the law says we have to do it, or if the government asks for it. We also need to protect our rights and the rights of our clients, so we might also share your data to get advice from lawyers and experts.

Emergencies: If we believe someone is in danger, we reserve the right to share data to help protect them.

Other people and messages: When you agree, some Services might share your data with other companies that want to send you messages about their services. They might contact you by email, phone, mail, or other ways. Please note that they have their own privacy rules too.

Anonymous data: We create and share general data about our consumers – you cannot be singled out within this data.

Data transfer

Red Ventures has offices in different countries and we share data between and among them. This means that your data may be stored and used in another country. When this happens, we use legal controls to help ensure your data is treated in keeping with the rules of the country it was collected. However, your data may also be subject to the local laws of the country in which we are using it. This may mean that courts, the police, or other agencies may be able to access it, if their law permits.

Please note: we only share sensitive data when providing you with Services and for other purposes permitted by law.

Why we can use your data

To collect and use your data, we must have a valid reason.

These reasons vary based on what we are doing but they will normally be because:

you have given us your consent to use your data.

we need fulfill a contract we have with you or take steps towards forming a contract,

it is our legal duty to use your data in certain ways, or

using your data for certain reasons is legitimate.

See below for more detail.

LESS

We need to have good reasons to collect and use your data. Our key reasons are:

Contract: We use your data when we have an agreement with you, or when we need to do things before making an agreement.

Consent: You give us your consent to use your data in certain ways (you can change your mind later if you want).

Legal requirement: We (or another company) must use your data to follow the laws or regulations to which we are subject.

Other legitimate purposes: We have good reasons to use your data to better serve you, to help us make our services better, or to keep our business running well. Some examples include:

Sharing data with our partners as part of our Services.
Sharing data with partners who help us offer rewards and benefits.
Sending you emails of your results when you use our Services.
Getting in touch to let you know about our Services, and changes to them.
Doing research to learn more about what people like (or don’t like) about our Services.
Checking and improving our processes to make sure everything is done right.
Keeping our services safe and available online.

Stopping fraud to protect you and others.

Sometimes, we might use your data if we think it will help protect an individual (either you or another consumer)

How long do we keep your data?

We keep your data for as long as it is needed to provide you with our Services.

To determine how long we need to keep your data, we consider:

the amount of data,

the type of data,

the risks that unintended use or disclosure could bring, and

whether we can do what we need to by using less data.

In addition, we may also keep and use your data for as long as it is needed for legal or contractual reasons, dispute resolution, fraud prevention, and security.

Changes to this Policy

Sometimes we need to make changes to how we collect, use, and protect your data. When we do, we will let you know by updating this policy. If the changes we make are important, we’ll also post a special notice on our website.

Any changes will usually only affect the data we collect after the new policy has been published. Any data we collected before the changes will still be covered by the old policy.

We will also let you know when we last made these changes by publishing the date we last changed it.

Red Ventures is committed to building inclusive digital products. For questions about accessibility, requests for accommodations, or to submit an accessibility issue, contact us.